Visit the Owl's Nest Resort Employment Opportunities page for additional information about available positions and hiring.

BANQUETS & EVENTS

B&E Bartender

Must be a detail-oriented and outgoing individual, skilled in multi-tasking and a leader in high-pressure, busy situations while preparing alcoholic and non-alcoholic beverages during banquets and events. The Banquet & Event Bartender must demonstrate a commitment to exceptional service while representing the values and standards of Owl’s Nest Resort. $13 P/H plus tips.

B&E Captain

The Captain assists the Banquet Managers in the successful execution and coordination of all Banquets and Events throughout Owl’s Nest Resort by understanding timelines and layout of a Banquet/Event including setting up and manning a buffet line, carrying, and placing trays when table service is required. $18-$20 P/H plus guaranteed gratuity per Banquet/Event.

B&E Server

The Server will fulfill Banquet & Event tasks with ease by understanding the timeline and layout of an Event including setting up and manning a buffet line; carrying and placing trays when table service is required and may be assigned to specific tables and sections, pour champagne or wine service. $15-$18 P/H plus guaranteed gratuity per Banquet/Event. This is a seasonal part-time position that will average 20-30 hours per week from May through October.

B&E Movers/Set Up/Tear-Down Team

The Movers/Set Up Team is responsible for the set up, assembly and arrangement of tables, chairs, linen, and equipment for Banquets & Events taking place at various locations throughout the resort. This position requires the ability to lift, move and carry heavy items. Valid driver’s license required. $16-$18 P/H. This is a morning/afternoon shift from May through October.

B&E Guest Services Assistant (GSA)/Satellite Bartender/Barback

The GSA/Barback will assist the Banquets and Event Team in preparations before an event that may include folding napkins, polishing glassware, polishing/rolling flatware, greeting and directing guests, maintaining bathroom supplies, and delivering stock to B&E bartenders. $10-$13 P/H plus tips. This is an afternoon/evening shift from approximately noon to 8 p.m. daily from May through October.

FOOD & BEVERAGE (Front of the House)

Assistant Restaurant Manager

The Assistant Manager plans, supports, and engages in all aspects of the day-to-day operation of the restaurant and is responsible for providing exceptional guest experience, staff motivation and problem solving. Assists the Restaurant Manager with scheduling, training, and general supervision of FOH staff. TIPS certification required within 30 days of hire. $15-20 P/H.

Shift Supervisor

The Shift Supervisor is a frontline position of minimal responsibility but will aid in assisting the Restaurant Manager and Assistant Manager in opening and closing duties, change making, assist in filling in any discrepancies in scheduling, minimal safe access, and as a conduit for information in the chain-of-command for senior leadership. This position is an extension of your primary role in Food & Beverage Department. TIPS certification required within 30 days of hire. $11-$13 P/H plus tips.

Bartender

A Bartender at Owl’s Nest Resort is a detail-oriented and outgoing individual, skilled in multi-tasking and leading in high-pressure, busy situations while preparing alcoholic and non-alcoholic beverages to resort guests. The Bartender must demonstrate a commitment to exceptional service while representing the values and standards of the resort. Must be 21. TIPS certification required within 30 days of hire. $8-$10 P/H plus tips.

Beverage Cart Attendant

The Beverage Cart Attendant must be an outgoing, enthusiastic, service-oriented person responsible for attending to the needs of golfers on the course and guests at the pool or anywhere onsite. Must be 18 and have a valid driver’s license. TIPS certification required within 30 days of hire. $8-$10 P/H plus tips.

Server

Servers are expected to be outgoing individuals looking to work in service based, high-pressure situations while catering to the needs of guests. You must be able to ensure guest satisfaction while representing the values and standards of the resort. This position requires attention to detail, excellent interpersonal skills, and an enthusiastic work ethic. TEAM certification required within 30 days of hire. $6-$8 P/H plus tips.

Guest Services Assistant (GSA)

The Guest Services Assistant (GSA) presents a positive attitude, friendly disposition, and professional manner to guests upon their arrival at the restaurant. The GSA is responsible for greeting and seating guests upon arrival, monitoring a waiting list, refilling beverages and performing light housekeeping duties in public areas of the restaurant. Take/Confirm reservations; Fill take-out orders as needed. TEAM certification required within 30 days of hire. $10-$12 P/H plus tips.

FOOD & BEVERAGE (Back of the House)

Sous Chef

As second-in-command, the Sous Chef has a large amount of responsibility in the planning and directing food preparation in kitchens. This involves a large degree of supervising other kitchen staff, as well as keeping an eye out for problems that arise in the kitchen and seizing control of a situation at a moment’s notice. The Sous Chef will collaborate directly with the Executive Chef to ensure a high-quality guest experience. ServeSafe certification required within 30 days of hire. $25-$28 P/H.

Chef

The Chef will manage all aspects pertaining to full service or a la carte kitchens at resort facilities. The Chef will plan, oversee, and assist in day-to-day culinary operations of the various kitchens. The Chef will assign (in detail) the preparation and specific duties to all kitchen employees. ServeSafe certification required within 30 days of hire. $22-$27 P/H.

Banquet Chef

Banquet Chef will manage all aspect pertaining to banquet kitchens at resort facilities when servicing banquets and events taking place on the resort property including golf tournaments, weddings, rehearsal dinners, private dining events and social events. The Banquet Chef will assign (in detail) the BEO’s to all kitchen employees. ServeSafe certification required within 30 days of hire.

Line Cook

The Line Cook will prepare meals according to menu while following instructions in cooking and delivering items in a timely manner. This individual will work alongside other kitchen personnel to ensure a high-quality guest experience. Experience in using various ingredients and cooking techniques is important. Set up workstation with all needed ingredients and cooking equipment or utensils. Work multiple stations including but not limited to cold station, sauté station, and grill. ServeSafe certification required within 30 days of hire. $19-$22 P/H.

Dishwasher/Prep

The Dishwasher /Prep performs a variety of tasks to support other kitchen personnel. The Dishwasher/Prep will clean dishes, work areas, food preparation equipment, and utensils to maintain a sanitized, clean, and orderly work environment. $13-$19 P/H.

Prep

The Prep Cook will work alongside other kitchen personnel to ensure a high-quality guest experience. Experience in using various ingredients and cooking techniques is important for setting up workstations with ingredients and cooking equipment or utensils used by the Chef and Line Cooks. Consistency when preparing ingredients for use in various kitchens throughout the resort. $12-$15 P/H.

FACILITIES & COURSE MAINTENANCE

Course Maintenance Positions

Seasonal positions are available for Equipment Operators, Irrigation Tech, Spray Tech and Laborers.

The work involves stooping, kneeling, crouching, twisting/turning and reaching,; bending at the waist. Indoor/outdoor work environment with exposure to weather extremes. Must be able to perceive the nature of sound, utilize near and far vision, depth perception, provide oral information, and possess the manual dexterity to handle and work with various materials and objects which are essential aspects of this position. Must have a valid driver’s license. Available (and punctual) for early morning shifts. $13-$18 P/H.

Assistant Horticulturalist

The Horticultural Assistant will assist in the design of flower beds and cultivate shrubs and flowers, trim and prune hedges, and shrubbery. Must have knowledge of the characteristics, growth habits and proper cultivation of a wide selection of flowering bulbs, annuals, biennials, and perennial plant materials, including both herbaceous and woody plants. Early A.M. availability and able to work quickly and unsupervised. Work involves stooping, kneeling, crouching, twisting/turning and reaching, bending at the waist. Indoor/outdoor work environment with exposure to weather extremes. $13-$15 P/H.

Facilities Maintenance Tech

Maintenance Tech will perform maintenance and repairs as requested to interior and exterior of Owl’s Nest owned commercial and residential properties. Resolve building service maintenance and repair work through troubleshooting, repairs, or replacements to windows, doors, walls, ceilings, tiles, flooring, fixtures, and appliances. Repairs damaged walls and finishes, prepares existing surfaces for painting, protects surroundings, and applies finishes. Provides general support through assisting custodial services, grounds, course maintenance, and other staff in accomplishment of work. $18-$21 P/H.

GOLF SHOP/RACQUET SPORTS OPERATIONS

Golf Shop/Racquet Sports Attendant

Responsible for attending to the needs of guests and must be able to work both independently and as part of a team. In this position, you will be responsible for acting on behalf of the Golf Operations Manager and Supervisor(s) by administering existing policies and regulations. Assist with tournament set-up, management and closing duties. Use a POS to set tee and court times, to collect fees and process retail merchandise sales. Answer the phone and provide resort-related assistance. $11-$15 P/H.

Starter/Ambassador

As Starter/Ambassador you must appreciate the game of golf and enjoy working with people. You will assist guests before, during and after play while working both independently and as a team contributing to a positive, customer-oriented experience. Understanding the rules and regulations of golf is necessary for this this position. $12-$13 P/H.

Outside Services Attendant (Golf)

The Outside Services Attendant must be an outgoing and hardworking individual with a passion for golf. You will perform a variety of skilled preventative and general cart maintenance as well as tend to the course’s operational needs to ensure a high-quality guest experience. Attention to detail and commitment to exceptional customer service is a must in this position. Meet and greet all guests in a warm, friendly, and professional manner in accordance with all resort policies and procedures. Assist players in unloading golf bags at the bag drop or from the parking lot. Attend to the golf cart fleet. $10-$13 P/H plus tips.

Outside Services Attendant (Racquet)

As an Outside Services Attendant at the Racquet Complex, you must be an outgoing and hardworking individual with a passion for racquet sports. Under general supervision you will perform clay court maintenance, general maintenance to all courts, grounds keeping and custodial work at the Racquet Complex to ensure a high-quality guest experience. Attention to detail and commitment to exceptional customer service is a must in this position. $15-$18 P/H.

The Position:

Reporting to the Member Solutions Supervisor, the job responsibilities for the Member Solutions Representative will include the following:

• Provide service to members and the general public who call, email, or visit NHEC by providing information, answering questions, and resolving issues.
• Support the member by providing appropriate and innovative solutions to our members and customers by listening, responding to and making courageous decisions.
• Promotes core program initiatives.
• Assures quality service to a member or prospective member by answering phone calls, emails or visits to the office for new line construction, service upgrades, retirement and relocation work and resolving member inquiries concerning construction schedules, costs, right of way problems and tree cutting issues.
• Provides service to members by answering telephone calls directed to NHEC; initiates service orders in response to member’s requests to establish or discontinue electric accounts; initiates new accounts and maintains member records by updating account information.

The Person:

• First and foremost, someone who will be energized and excited about NHEC’s mission and will thrive with the opportunity to enhance an already great organization.
• An inquisitive, open mind – someone who is interested in finding creative solutions and new ways to support the organization.
• High school diploma or equivalent required. Courses in typing, Business English, bookkeeping and personal computers is very desirable. An advanced degree is preferred.
• Two years of utility background preferred including customer service, billing and collections. Knowledge of personal computers and NISC utility billing system desirable. Courses in customer service desirable.
• Must have the ability to work without supervision and be able to make immediate and effective decisions. Must be able to work effectively in a team environment. Must be able to organize and carry out delegated work. Must be able to maintain a calm and professional appearance and attitude when dealing with members, other employees and vendors. Must have good written and oral communication skills. Must have basic math skills. Must be able to operate typewriter, word processor, cash register, mainframe terminal, copy machine, facsimile machine. Must have good typing and 10-key skills.

Working Conditions:

• Normal office conditions. Working hours will be scheduled. Must be available for call-outs during emergency outage situations.
• Assistance with power restoration efforts is required of all employees. It may be required during regular business hours that employees will be assigned functions to support power restoration and for some employees that may be different from their normal duties. In addition, such assistance may require working nights, weekends and holidays which may involve considerable extra hours. In order to meet this working condition, all employees are required to provide a personal phone number where they may be reached after hours. This number will only be used for internal purposes.

The Cooperative offers a comprehensive benefits package which includes a defined benefit pension plan.

NHEC is an Equal Opportunity/Affirmative Action Employer

ESSENTIAL FUNCTIONS and SCOPE OF PRACTICE: 

1.     Assignments include direct clinician support, vital signs, and floating to support areas including Lab, Pharmacy, and Nursing. 
2.     Functions within the MA scope of practice. Maintains continuing education credits and current certification. Maintains skills by completing all required clinical competencies and training at orientation, monthly, annually, and as needed for new equipment or procedures.  
3.     Incorporates Medical Home model of care into daily practice. 
4.     Provides clinician support, proactively anticipating needs with attention to pre-visit planning and optimal patient flow. This includes verifying that all information is available in the record for each visit - i.e. lab results, consults, hospital records.  
5.     Prepares patient for exam by obtaining and recording in the Electronic Health Record (EHR) vital signs (Blood Pressure, Pulse, Temperature, weight, and height), reason for visit, history of present illness, and an updated medicine/allergy list.  Reviews, and updates, and completes the Health Summary side of the chart as necessary. 
6.     Performs, and documents various aspects of patient care under the direction of the Clinician. Responsibilities include assisting with medical procedures, performing tests such as Electrocardiograms (ECGs), and Pulmonary Function Tests (PFTs) and providing patient instructions. 
7.     Administers medications as ordered by the Clinician, within the MA scope of practice and general supervision, with adherence to the “Rights of Medication Administration.”  
8.     Conducts timely pre-visit preparations and population management activities using the Electronic Health Record (EHR) “Reminders” system. 
9.     Works in collaboration with clinical and hall teams, meeting regularly to review schedule and discuss pre and post visit planning. 
10.   Collaborates with Nurses and Clinicians as appropriate. 
11.   Performs Clinical Laboratory Improvement Amendments (CLIA) waived lab tests according to established protocol. Prepares specimens for transport - i.e., obtaining, proper labeling of specimens and completion of necessary documentation. Performs venipuncture after training and demonstrated competency. 
12.   Maintain readiness of exam rooms including stocking supplies, cleaning, and room turnover. Cleans instruments after use and prepares them for sterilization. 
13.   Performs other duties including Continuous Quality Improvement (CQI) as requested or assigned. 
14.   Demonstrates appropriate behavior along with the ability to seek guidance and support from appropriate resources. 
15.   Adherence to current evidence-based clinical guidelines, standards of care, and standards of practice, as applicable. 
16.   Attends monthly MA meetings. 
 
The job holder must demonstrate current competencies applicable to the job position. 
 EDUCATION: High school graduate. Successful completion of a Medical Assistant program.
 
EXPERIENCE: Previous experience in medical office preferred. 
 
KNOWLEDGE and ABILITIES: 
 
1.     Knowledge of current medical office practices and protocols.  
2.     Knowledge of infection control, safety, and confidentiality practices. 
3.     Strong communication and customer service skills. 
4.     Strong attention to detail and accuracy, with concise and appropriate documentation. 
5.     Good organizational skills with the ability to prioritize tasks and complete assignments in timely manner. 
6.     Skill in maintaining a safe work environment with attention to infection control, safety and confidentiality policies. 
7.     Skill in performing clinical procedures including but not limited to Vital Signs, ECG’s and PFT’s.  
8.     Strong phone and computer skills. 
9.     Ability to maintain strict confidentiality and report any illegal or unethical act involving another employee or anyone acting on behalf of the organization. 
10.   Ability to work collaboratively with all members of the health care team and promote a positive work environment. 
11.   Ability to respond to ever changing environment reacts calmly and competently in emergency situations. 
12.   Ability to maintain effective working relationships with patients, medical staff and the public. 
13.   Ability to communicate clearly and effectively in person, in writing, and by phone. 
14.   Ability to comply with established policies and procedures. 
15.   Ability to recognize deviations from normal with respect to vital signs and patient overall presentation and reports appropriately.  

ESSENTIAL FUNCTIONS:

1.  Interprets philosophy and corporate objectives related to outpatient patients and their families, referral sources and community groups. 
2.  Perform all assessments, treatments and documentation per Agency policies and standards which include State and Federal regulations. 
3.  Develops, implements, evaluates and modifies clinical services under a physician’s plan of treatment. 
4.  Assesses patient’s rehabilitation needs by performing patient tests, measurements and evaluations such as range-of motion, sensory and manual-muscle tests, gait and functional analysis, under body-parts measurements. 
5.  Utilizes an Evidenced-Based approach to improve patient outcomes.
6.  Instructs patient and family members regarding rehabilitation treatment plan. 
7.  Assists in referring patients to other community resources as needed. 
8.  Maintains and enhances current level of knowledge relative to professional practice, as well as continuing education requirements necessary for licensure and certification. 
9.  Responsible for ensuring the safety of members and patients, recognizing and responds effectively in emergencies. 
10. Renders patient care with high degree of service excellence, which will be measured by family satisfaction surveys. 
11. Must consistently meet productivity guidelines, timely documentation requirements and agency expectations for clinical performance. 
12. Develops, implements, evaluates and modifies to patients under a physician’s plan of treatment. 
13. Utilizes an Evidenced-Based Chronic Illness Management approach to improve patient outcomes. 

 
The jobholder must demonstrate current competencies applicable to the job position.
 
EDUCATION:  Must be a graduate of an American Physical Therapy Association accredited program and hold minimally a Bachelor’s degree, preferably a Doctorate Degree in Physical Therapy.
¨     State License: Current N.H. State Registration as a Physical Therapist
• Minimum of 5 years Physical Therapy experience.
• Working knowledge of state and federal guidelines for Physical Therapy.